Privacy Policy
Last Updated: October 28, 2026
At NOELIDAD, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, browse our products, or make a purchase.
By using our website, you acknowledge that you have been informed about our data practices as described in this Privacy Policy.
1. Who We Are
NOELIDAD is an online store offering Christmas decorations, festive accessories, gifts, and seasonal products.
Website: noelidad.eu
Brand: NOELIDAD
Contact Email: info@noelidad.eu
For the purposes of applicable data protection legislation, the business operating NOELIDAD is the data controller responsible for processing your personal information.
For privacy-related inquiries, please contact us at info@noelidad.eu.
2. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Order history
- Payment status
- Shipping and tracking details
- Customer service communications
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website interactions
- Cookies and similar technologies
Payment Information
Payments are processed through secure third-party payment providers.
We do not intentionally store complete payment card numbers or card security codes on our website.
Our payment providers may process your payment information in accordance with their own privacy policies.
3. How We Use Your Information
We collect and process personal information to:
- Process and fulfil your orders.
- Arrange shipping and delivery.
- Send order confirmations and tracking updates.
- Respond to customer inquiries.
- Process returns and refunds.
- Maintain the security of our website.
- Prevent fraud and unauthorized transactions.
- Comply with legal and tax obligations.
- Improve our products, services, and shopping experience.
- Send promotional communications when permitted by applicable law.
We do not sell your personal information to third parties.
4. Legal Basis for Processing Personal Data
Under the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:
Contractual Necessity
To process purchases, arrange deliveries, provide customer support, and fulfil our contractual obligations.
Legal Obligations
To comply with applicable tax, accounting, consumer protection, and other legal requirements.
Legitimate Interests
To maintain website security, prevent fraud, and manage our business operations, where these interests are not overridden by your rights.
Consent
Where required, we request your consent before sending marketing communications or using non-essential cookies and tracking technologies.
You may withdraw your consent at any time.
5. Sharing Your Information
To operate our online store, we may share necessary personal information with trusted third-party service providers.
These may include:
Payment Providers
To securely process transactions and refunds.
Shipping and Logistics Partners
To arrange deliveries, provide tracking information, and resolve shipping issues.
Product Suppliers and Fulfilment Partners
As NOELIDAD operates an online retail business that may use third-party fulfilment services, we may share your name, delivery address, and relevant order details with suppliers responsible for preparing and shipping your purchases.
Website and Hosting Providers
To maintain the functionality, performance, and security of our online store.
Analytics and Marketing Providers
Where applicable and subject to the necessary consent or other lawful basis, to understand website usage and improve our services.
We share only the information reasonably necessary for the relevant purpose.
6. International Data Transfers
Some of our suppliers, fulfilment partners, or technology providers may operate outside the European Economic Area (EEA).
When personal data is transferred internationally, we take appropriate measures to comply with applicable data protection laws.
Where required, these measures may include European Commission adequacy decisions, Standard Contractual Clauses, or other legally recognized safeguards.
For further information about international transfers, please contact info@noelidad.eu.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide essential functionality and improve the shopping experience.
These technologies may include:
Essential Cookies
Necessary for shopping cart functionality, checkout, security, and website operation.
Analytics Cookies
Used to understand how visitors interact with our website.
Marketing Cookies
Used, where applicable, to measure advertising performance and display relevant promotional content.
Where legally required, non-essential cookies will only be activated after obtaining your consent.
You can manage your cookie preferences through our cookie consent settings.
For further information, please refer to our Cookie Policy.
8. Email Marketing
If you subscribe to our newsletter or agree to receive promotional communications, we may send you:
- Christmas collection announcements.
- Seasonal promotions.
- Special offers.
- Product recommendations.
- Store news and updates.
You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or contacting info@noelidad.eu.
We will not send marketing emails without an appropriate legal basis.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
Retention periods depend on the type of information and applicable legal requirements.
For example:
- Order and invoice records may be retained to comply with tax and accounting obligations.
- Customer support communications may be retained as necessary to resolve inquiries and disputes.
- Marketing information is retained until you withdraw consent or another applicable retention limit is reached.
- Technical and security information is retained for appropriate periods based on operational and security requirements.
When personal information is no longer required, we securely delete or anonymize it, unless continued retention is legally required.
10. Your Data Protection Rights
If you are located in the European Economic Area, you have certain rights under applicable data protection laws.
These may include:
Right of Access
Request information about the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal information, subject to applicable legal exceptions.
Right to Restrict Processing
Request limitations on how we process your information in certain circumstances.
Right to Data Portability
Request a copy of certain personal information in a structured, commonly used, machine-readable format.
Right to Object
Object to certain processing activities, including direct marketing.
Right to Withdraw Consent
Withdraw previously granted consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, please contact:
info@noelidad.eu
We will respond within the timeframes required by applicable data protection laws.
You also have the right to lodge a complaint with a competent data protection supervisory authority.
In Spain, this is the Spanish Data Protection Agency (AEPD).
11. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or loss.
These measures may include:
- Secure HTTPS connections.
- Access controls.
- Secure payment processing.
- Website security monitoring.
- Appropriate security measures implemented by our service providers.
Although we take precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
12. Children’s Privacy
Our website is intended for general audiences shopping for Christmas products and gifts.
We do not knowingly collect personal information directly from children where parental authorization is legally required.
If you believe a child has provided personal information without the necessary authorization, please contact us so we can review the situation and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of websites operated by third parties.
We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
Where required by law, we will provide additional notice of material changes.
15. Contact Us
If you have questions about this Privacy Policy, how your personal information is processed, or wish to exercise your data protection rights, please contact us.
NOELIDAD
Email: info@noelidad.eu
Website: noelidad.eu
We are committed to respecting your privacy and protecting your personal information throughout your shopping experience.
NOELIDAD — Where Every Christmas Becomes a Memory.